Returns & Exchanges

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Common Returns Questions

Making sure you receive items that fit is a priority for us and for this reason, we offer a 30-day exchange policy that will cover any sizing issue that you may experience.

Exchanges

If you are not 100% satisfied with your purchase, exchanges can be made for eligible items. Please note that you will be responsible for all shipping charges to and from us. 

Refunds

We do not offer refunds, but we can issue store credit or an exchange for eligible orders. This does not guarantee that you will be able to exchange for the exact same item. If we are out of stock of a particular product, we may require you to exchange for a different item (meaning you may have to exchange for a different color or product). If you choose not to exchange for a different item, we can then offer credit that you can use to repurchase at a later time, such as when the item becomes back in stock

What if my product is damaged? 

For damaged, defective or incorrect items please send us an email at support@sheswaisted.com with your name and order number and the following: 

  • The original order number & your current shipping address 
  • A short description of the damage 
  • Photographs of the defective or damaged item

What items are non-returnable?

  • If an item is marked as FINAL SALE, it will not be eligible for return or exchange. If an item is final sale, it will be noted in the item description on the product page!
  • Free gifts or promotional items with retail value.
  • Worn or damaged products. Products must be returned in new or gently used condition. We monitor returns for abuse and reserve the right to limit returns or exchanges with or without proof of purchase.

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